FAQ
Are Macaw Fest products vegan and cruelty-free?
Yes. All our formulas are 100% vegan — meaning no animal-derived ingredients — and we never test on animals. We believe clean beauty should be uncompromising in both performance and ethics.
Are your products dermatologically tested?
Yes. Every Macaw Fest product is dermatologically tested to ensure safety and tolerability. However, every skin is unique, so we recommend doing a patch test on a small area before incorporating any new product into your routine.
What is "The Macaw's Journey"?
Each of our products belongs to one of five stages of a complete skincare routine — Origin (cleansing), Nutrition (hydration), Protection (daily care), Rebirth (brightness), and Regeneration (anti-aging). This system makes it easy to build a personalized routine that addresses your specific skin needs.
Can I use multiple Macaw Fest products together?
Absolutely. Our products are designed to layer and complement each other. Each product page includes a "Pairs Well With" section that recommends the best combinations.
Do your products contain parabens or silicones?
No. We formulate all our products without parabens. Most of our products are also silicone-free (specifically noted on each product page).
Where do you ship?
We currently ship across the continental United States. International shipping options will be added in the future — sign up for our newsletter to be notified.
How long does delivery take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days. Prime users receive fast, free delivery when applicable.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number to follow your package in real time.
What payment methods do you accept?
We accept all major credit cards, Amazon Pay, Shop Pay, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do prices include sales tax?
No. Prices displayed on our site do not include sales tax. Applicable sales tax is calculated at checkout based on your shipping address.
Can I return a product?
Yes. We accept returns of unused, unopened products within 30 days of delivery. See our Return & Refund Policy for full details.
Where is Macaw Fest from?
Macaw Fest is a US-based brand with roots in Medellín, Colombia. Our story and inspiration come from the biodiversity of the South American tropics.
Are your products made in the USA?
Our products are formulated and manufactured under strict quality and safety standards in Colombia.
Are Macaw Fest products vegan and cruelty-free?
Yes. All our formulas are 100% vegan — meaning no animal-derived ingredients — and we never test on animals. We believe clean beauty should be uncompromising in both performance and ethics.
Are your products dermatologically tested?
Yes. Every Macaw Fest product is dermatologically tested to ensure safety and tolerability. However, every skin is unique, so we recommend doing a patch test on a small area before incorporating any new product into your routine.
What is "The Macaw's Journey"?
Each of our products belongs to one of five stages of a complete skincare routine — Origin (cleansing), Nutrition (hydration), Protection (daily care), Rebirth (brightness), and Regeneration (anti-aging). This system makes it easy to build a personalized routine that addresses your specific skin needs.
Can I use multiple Macaw Fest products together?
Absolutely. Our products are designed to layer and complement each other. Each product page includes a "Pairs Well With" section that recommends the best combinations.
Do your products contain parabens or silicones?
No. We formulate all our products without parabens. Most of our products are also silicone-free (specifically noted on each product page).
Where do you ship?
We currently ship across the continental United States. International shipping options will be added in the future — sign up for our newsletter to be notified.
How long does delivery take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days. Prime users receive fast, free delivery when applicable.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number to follow your package in real time.
What payment methods do you accept?
We accept all major credit cards, Amazon Pay, Shop Pay, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do prices include sales tax?
No. Prices displayed on our site do not include sales tax. Applicable sales tax is calculated at checkout based on your shipping address.
Can I return a product?
Yes. We accept returns of unused, unopened products within 30 days of delivery. See our Return & Refund Policy for full details.
Where is Macaw Fest from?
Macaw Fest is a US-based brand with roots in Medellín, Colombia. Our story and inspiration come from the biodiversity of the South American tropics.
Are your products made in the USA?
Our products are formulated and manufactured under strict quality and safety standards in Colombia.