Shipping Policy
Last updated: May 2026
At Macaw Fest (operated by Fest Cosmetics LLC), we are committed to delivering your products quickly, safely, and reliably across the United States. This policy outlines our shipping practices, timelines, and costs.
1. Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. International shipping is not yet available — please subscribe to our newsletter to be notified when it launches.
2. Order Processing Time
All orders are processed within 1 to 2 business days after payment confirmation, Monday through Friday (excluding U.S. federal holidays). Orders placed after 2:00 p.m. EST on Fridays or during weekends will be processed the following business day.
3. Estimated Delivery Times
Once your order is shipped, estimated transit times are:
- Standard Shipping (contiguous U.S.): 3-7 business days
- Expedited Shipping (when selected): 2-3 business days
- Alaska & Hawaii: 5-10 business days
These times are estimates provided by our carriers and may vary due to weather, peak seasons, or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, order weight, and selected shipping method. Promotional free shipping thresholds may apply and will be clearly indicated on the website.
5. Buy with Prime
Amazon Prime members can take advantage of Buy with Prime for eligible products — receiving fast, free delivery directly from our Amazon-fulfilled inventory.
6. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, please contact us at festcosmeticsllc@gmail.com.
7. Incorrect or Incomplete Addresses
It is the customer's responsibility to provide an accurate and complete shipping address. Macaw Fest is not responsible for delays, returns, or losses resulting from incorrect or incomplete address information. If a package is returned to us due to an address issue, the customer will be responsible for the cost of reshipment.
8. Damaged or Lost Packages
If your package arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date at festcosmeticsllc@gmail.com with:
- Order number
- Photos of the damaged package and product (if applicable)
- Description of the issue
We will work with the carrier to resolve the issue and arrange a replacement or refund when applicable.
9. Sales Tax
Applicable U.S. sales tax is calculated at checkout based on the destination state and current state and local tax rates. Tax is not included in the product price.
10. Contact
For any questions about your shipment, email us at festcosmeticsllc@gmail.com.