Return & Refund Policy

Last updated: May 2026

At Macaw Fest (operated by Fest Cosmetics LLC), your satisfaction matters. If you are not completely happy with your purchase, this policy outlines how to request a return or refund.

1. Return Window

We accept returns of unused, unopened products within 30 days from the delivery date. Items must be in their original packaging with all seals intact.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and unopened (security seal not broken)
  • In original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Request initiated within 30 days of delivery

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns of:

  • Opened, used, or partially used products (unless defective)
  • Products without their original packaging or security seal
  • Gift cards
  • Sale or clearance items marked "Final Sale"
  • Bundles or sets where one item has been opened

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery at festcosmeticsllc@gmail.com with:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

We will cover the cost of return shipping and arrange a replacement or full refund at no cost to you.

5. How to Initiate a Return

  1. Email us at festcosmeticsllc@gmail.com with subject line: "Return Request - Order #[your order number]"
  2. Include your reason for return and photos if applicable
  3. Our team will respond within 2 business days with return authorization and shipping instructions
  4. Once the product is received and inspected, we will process your refund or replacement within 5-10 business days

6. Return Shipping Costs

  • Defective or incorrect product: Macaw Fest covers 100% of return shipping costs.
  • Change of mind / customer preference: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

7. Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your statement.

8. Exchanges

If you'd like to exchange a product for a different one, contact us at festcosmeticsllc@gmail.com. Exchanges are subject to product availability and follow the same eligibility conditions as returns.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company — refunds may take additional processing time
  3. Contact your bank — bank processing times vary

If you've done all of this and still haven't received your refund, please email us at festcosmeticsllc@gmail.com.

10. Contact

For any questions about returns or refunds, email us at festcosmeticsllc@gmail.com.